Book Highlights: The Great CEO Within
December 16, 2020•1,273 words
2-03-2020
Never do a 50 50 split, there must always be a decision maker
PMF customers are willing to buy and recommend your product to others
PMF revenue, renewal, NPS
PMF $1mm in ARR
starts usually fail because they grow too early
4-03-2020
Inbox zero
2mins or less do anything else into next actions
process emails once in the morning and once in the afternoon
2 hours a day of me time - no interruptions
5-02-2020
top goal framework
better and more decision making and processing time in the morning than later int he day
Let people know you will be late as soon as you realise it
being present - composed prepared and focussed on the subject matter
leave your phone in your pocket or face down during the meeting
when you say it twice write it down
in any situation ask what is wrong here and what is right here
what is good about this team member
what is good about my company
let people know when they do something or you hear something nice about them
reserve on hour each week for follow ups and outreach
say thank you and don’t rob other people of their goal
do things that energise you
did that activity give me energy or drain me of energy
the key in any organisation is for people to be transparent about what their zone of genius is , then map all activities to the right people through areas of responsibility
trust dissipation is correlated to geographical distance
**sales rep - smooth the way, find the key decision maker, make sure that person is listened to, build trust, make promises about the functions of your product, customer has a point of contact when Things need sorting
*The technical chasm* - book title vast majority of people are struggling for air and barely staying afloat in the face off technological changes. It’s a battle to fight if you want your customers to be successful
best way is to make things simpler
**dedicated agents to hand hold your customers through the on boarding process, answer questions and be on hand if any technical issues pop up
09-03-2020
Get a company meditation app like Calm or headspace
Sleep cycle app
David Swensen book - unconvential success: A fundamental approach to personal investment
Invest in index funds - no carry and fixed fees - vanguard
Wealthfront.com
13-03-2020
create buy in when people fee they are apart of the decision and their input contributes towards the final outcome
the more influence they have in the outcome the more they will be invested in the final outcome
written straw man - hypothetical answer designed to inspire discussion
use different decision making depending on the magnitude of the decision - type 1,2,3
16-03-2020
**anyone who wants to discuss an issue must write it up ahead of time to discuss along with the desired solution
**require that all people read the comment before the meeting ahead of time. Do not allow people to comment in the meeting unless they have commented ahead of time
include a detailed description of the issue and the proposed solution (guess if they dont know the answer)
all issues and proposed solutions be presented at the weekly team meeting
17-03-2020
track all the RAPIDS that are in process and collect feedback on hoe to improve the process
**p47 Recommend Agree Perform Input Decide
create a spreadsheet for each RAPID created
**create a document for feedback - after each meeting ask participants to write their feedback on **what they would like to be different until the process is working smoothly
**each time a decision is made rate it as reversible or irreversible
impeccable agreements
precisely defined and fully agreed to
DRI directly responsible individuals
**all that is required that you only make agreements that they can commit to and they meet all the agreements they make - no apologies
If they fail a second time, the no longer work at the company
19-03-2020
P55
share all relevant information with your team both positive and negative
***P57 commitments start dont share information about individual compensation and individuals performance reviews
taking responsibility for ones circumstances (physically, emotionally, mentally, spiritually)
**Create a conscious leadership document for all to sign as part of their new contracts
23-03-2020
P64
What are the most important issues for me to solve in the next 90 days?
Proposed solution - how would you solve this?
When people feel distrust or dislike for each other, it is usually because they don't fee heard.
I only need to prove to you that i have heard you
repeat back what you said in summary form
Prove that each has heard what the other has said - verbally or in writing
P66 Anger - Fear Sadness Joy Excitement
encourage the separation of fact and judgement as much as possible
be specific about the actions the other person did and how it made them feel
**conclusions drawn from other persons actions are simply stories in their head, only the feelings one has, any specific actions are facts
24-03-2020
put a capstone on the event
your not selling a product, your solving a problem.
what is the customers pain point/
**I think i heard you say...use it often
**it seems that you feel anger when?
Customer support and sales distill feedback and meet with the production team once a month to ensure feedback cycle
26-03-2020
Use your values to guide your hire and fire
Let go of people who do not want
Every week highlight a value and a person whose actions best exemplify the value that week
**incorporate company values into style guide
never allow lobbying to be successful, creates toxicity
**Levels & ladders
**Grade Level planning at 150 staff or more
30-03-2020
requires reliable systems to move traffic, goods and by products
company folder system, wiki, goal tracking tools, areas of responsibility, no single poitn of failure, key performance indicators
Each departnment has its own folder
document that containns links to other documents
(Teams Wiki with links externally)
When you do it twice, write it down
document every aspect of its operations so that its team members can quickly setup into a new role